Why do we process your data?
Our business receives instructions from major Banks, Building Societies and financial institutions (lenders) to inspect and value properties for residential mortgage lending purposes. Where this is the case, we do not have a direct relationship with the end consumer (i.e. the Bank, Building Society or financial institution’s customer – the mortgage applicant).
Our business however also receives instructions to value and or survey properties for residential purposes from members of the general public. Where this is the case, the member of the public is our direct customer.
Within the scope of the data protection legislation, e.surv is a “Data Processor” where it receives instructions from a lender client to value and or survey properties. This is because the customer relationship is directly between a lender and its customer, not e.surv. In this regard, the lender is defining the purpose for which and manner in which its customer’s personal data are or are to be processed and e.surv processes the data in accordance with the lender’s instructions.
Likewise, e.surv is “Data Controller” as defined in data protection legislation where it has a direct relationship with a member of the public. We receive instructions to value and survey properties from the general public and therefore it is e.surv who is defining the purpose, and the manner, in which the personal data is or is to be processed.
With regard to its employees, e.surv is a “Data Controller” as it is defining the purpose and manner of the processing of the data being given to it by its employees.
To support our processing activities we use recognised and established UK suppliers, a list of these suppliers and what we use them for is available on request. However, the personal data supplied in the course of our duty as a Chartered Surveying Firm is not used by e.surv or any of our suppliers for marketing purposes or consumer profiling or selection.